Support
Fast answers for onboarding, billing/trials, and security questionnaire workflows.
Contact
For the fastest help, include your workspace name, what screen you were on, and a screenshot.
Quick start
1
Create a workspace
Go to /workspaces and create your first workspace.
2
Start a trial or subscribe
Trials and billing are per workspace. Go to /billing and click “Start free trial”.
3
Upload & draft
Create a project, upload a questionnaire, then upload evidence and draft answers.
FAQ
Why can’t I upload or ingest evidence?
Uploading and drafting are enabled only when your selected workspace has an active trial or subscription. Go to Billing, start the free trial, then return to Uploads.
I clicked Billing but the buttons are disabled.
Make sure you’ve selected a workspace using the top bar Workspace menu. Billing is scoped per workspace.
How does the free trial work?
Free trial is 7 days with a card required. Cancel anytime in the customer portal to avoid renewal.
Password reset / signup emails are slow.
Check Spam/Promotions and allow a few minutes. If you don’t receive the email after 10 minutes, contact admin@verirfp.com.
Security reporting
If you believe you’ve found a security vulnerability, email admin@verirfp.com with details and reproduction steps. Please don’t include sensitive customer data in the report.