Support
Last updated April 25, 2026
Fast answers for onboarding, billing/trials, and RFP, questionnaire, and vendor diligence workflows.
Contact us
Pick a topic and tell us what you're working on. For support, including your workspace name and what screen you were on speeds things up.
Quick start
1
Create a workspace
Go to /workspaces and create your first workspace.
2
Start a trial or subscribe
Trials are activated per workspace, and cloud pricing is per seat. Go to /billing and click “Start free trial”.
3
Upload & draft
Create a project, upload a questionnaire, then upload evidence and draft answers.
FAQ
Why can’t I upload or ingest evidence?
Uploading and drafting are enabled only when your selected workspace has an active trial or subscription. Go to Billing, start the free trial, then return to Uploads.
I clicked Billing but the buttons are disabled.
Make sure you’ve selected a workspace using the top bar Workspace menu. Billing is managed from the active workspace.
How does the free trial work?
The free trial is 30 days, no credit card required. New workspaces auto-start the Starter trial on first creation; subscribe anytime in Billing to lock in pricing before the period ends.
Password reset / signup emails not arriving?
Check Spam/Promotions. If you don’t receive the email after 2 minutes, contact admin@verirfp.com.
What to include in a support request
Fast support depends on clear operating context. The most useful requests tell us whether you were working in an RFP project, security questionnaire workflow, trust-center review, or billing flow, and whether the issue blocks a live deal, implementation milestone, or security review response.
- Name the workspace, project, and route where the issue occurred.
- Include the buyer artifact type when relevant, such as SIG, CAIQ, spreadsheet, or PDF packet.
- Attach screenshots only when they clarify state without exposing customer secrets.
- Call out urgency if the issue affects an active enterprise evaluation or renewal timeline.
Common support paths
Most incoming support requests fall into one of four workflows. Linking to the right operational surface reduces back-and-forth and helps teams resolve access, evidence, or questionnaire issues faster.
- Workspace access, invite issues, and login flow troubleshooting.
- Trial, subscription, invoice, and upgrade path questions.
- Upload, parsing, evidence mapping, and answer-generation blockers.
- Security, privacy, and buyer-facing trust or disclosure questions.
Helpful related pages
These pages usually answer the follow-up questions that appear after a support ticket starts, especially for revenue teams rolling out VeriRFP and security teams governing the response workflow.
Security reporting
If you believe you’ve found a security vulnerability, email admin@verirfp.com with details and reproduction steps. Please don’t include sensitive customer data in the report.
Support playbooks
Implementation and troubleshooting guides that help security and procurement teams avoid rollout friction.